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Shipping & Returns
Items marked on our website as Free-Shipping apply only to shipping addresses within the United States. We wish we could offer free-shipping to all of our international customers but it simply costs us more to ship as we are located in the United States. We do not mark-up shipping or add additional handling charges to orders for any destination.
NavSoftware maintains a 30 day return policy for non software products. Merchandise returned for refund within the 30 day return period is subject to a 15% restocking fee. Original shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA# (Returned Merchandise Authorization). Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from date of issuance. Returns must be 100% complete, in original factory condition, with all original boxes and packing materials, contain all manuals, inserts, warranty card(s), software, cables and accessories.
To obtain an RMA#, please email firstname.lastname@example.org.
After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the original credit card used for purchase.
If your merchandise arrives malfunctioning or appears to be defective, please contact the manufacturer to obtain warranty service. In many instances, manufacturer representatives can diagnose and resolve product concerns over the phone. We will make every effort to assist you in obtaining technical support and warranty service.
In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please call Customer Service at (503) 610-8325 or email us at email@example.com. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.
Merchandise that is refused will be subject to a 15% restocking fee. Shipping and handling charges are non-refundable. If you wish to cancel your order prior to shipping, please contact us as soon as possible. No charges will be posted for cancellations that are made prior to processing and shipping.